The Singapore Police Force advises the public to be on high alert for scammers impersonating as staff from Chinese services such as Tencent, WeChat or UnionPay. Such scams involve free trial subscriptions which victims may have signed up for (e.g insurance coverage, in-app anti-harassment functions, WeChat subscriptions)
Scammers would typically ask victims to verify their identities and bank accounts, by requiring them to provide their personal information and to make monetary transfers to various bank accounts. The victims were assured that their monies would be refunded upon successful verification. In some of the cases, the scammer would guide the victim through WhatsApp's screen sharing function to increase the bank transaction limit and perform the bank transfers.
How you can protect yourself
Stay safe with extra measures that you can do simply from anywhere, at home, at work, anywhere, from your phone.
Tips to protect yourself against scams
The best line of defence to fight scams effectively is still public’s vigilance. Please follow these tips to protect yourself.
Protect your savings from digital scams with Money LockNEW!
Set a Money Lock amount in your existing UOB accounts to prevent unauthorised withdrawals. Rest assured, your money continues to earn the same interest (up to 6% p.a. for UOB One Account). Simply use the UOB TMRW app or visit any UOB ATM in Singapore to lock any amount, anytime. You can unlock your funds at any UOB ATM in Singapore.
SGD deposits are insured up to S$100k by SDIC.
Do not click on suspicious links
UOB will never send you SMS or email with a clickable link. UOB will never ask you to download another app or make a fund transfer to a third-party account. If unsure, verify it on official channels (such as our official UOB website)
Do not download apps from third-party websites
Use only apps from official app stores, as installing unknown apps may put your phone and data at risk.
To prevent this:
Go to "Settings" > "Security and Privacy"* > "Install unknown apps" and verify that no app is granted permission to install other applications from untrusted sources.
*Please note that the above path may differ by device manufacturer and operating system.
Keep your devices up to date
Updates often include security patches that protect against vulnerabilities
Reinforce your devices
Install a reputable anti-virus/malware protection software or use Google Play Protect to help keep your apps safe and your data private. Also remember to use biometrics, a strong password or relevant mechanisms to prevent unauthorised use
Avoid using public/unsecured WiFi
Avoid using public/unsecured WiFi when you perform banking transactions or are transacting with sensitive information. Scammers can use these Wifi networks to snoop and pry on your device
Never disclose your details
Keep your personal/internet banking details and one-time passwords (OTPs) confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your details
Always stay updated
Always update your contact details such as your email address and mobile number to receive timely notifications and alerts about your account and to detect fraud early
Block unsolicited message and calls
Download and install ScamShield to block spoofed calls and SMSes based on a list from the Singapore Police Force and report scam messages/calls via the in-app reporting. Do not download any mobile applications, except through the official app stores by Apple, Google or Huawei.
This is a mobile app developed by the National Crime Prevention Council. Click here for more information.
Always log out
Always log out after an online banking session
Change your password regularly
Personal information such as your telephone number and birth date do not make strong passwords. Don’t use them
Don’t record passwords
Avoid keeping sensitive information on your devices’ note-taking apps
Do not grant remote access
Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone
Always verify
Confirm the legitimacy of every offer before sharing them with your family, friends, and colleagues
Report suspicious offers to the police
Help protect others from becoming victims
Do not root or jailbreak your devices
Jailbreaking and Rooting weakens your device's built-in security features, which means malware can breach your mobile security and infect the rooted software if it’s not protected by effective mobile antivirus
Protect your savings from digital scams with Money LockNEW!
Set a Money Lock amount in your existing UOB accounts to prevent unauthorised withdrawals. Rest assured, your money continues to earn the same interest (up to 6% p.a. for UOB One Account). Simply use the UOB TMRW app or visit any UOB ATM in Singapore to lock any amount, anytime. You can unlock your funds at any UOB ATM in Singapore.
SGD deposits are insured up to S$100k by SDIC.
Do not click on suspicious links
UOB will never send you SMS or email with a clickable link. UOB will never ask you to download another app or make a fund transfer to a third-party account. If unsure, verify it on official channels (such as our official UOB website)
Do not download apps from third-party websites
Use only apps from official app stores, as installing unknown apps may put your phone and data at risk.
To prevent this:
Go to "Settings" > "Security and Privacy"* > "Install unknown apps" and verify that no app is granted permission to install other applications from untrusted sources.
*Please note that the above path may differ by device manufacturer and operating system.
Keep your devices up to date
Updates often include security patches that protect against vulnerabilities
Reinforce your devices
Install a reputable anti-virus/malware protection software or use Google Play Protect to help keep your apps safe and your data private. Also remember to use biometrics, a strong password or relevant mechanisms to prevent unauthorised use
Avoid using public/unsecured WiFi
Avoid using public/unsecured WiFi when you perform banking transactions or are transacting with sensitive information. Scammers can use these Wifi networks to snoop and pry on your device
Never disclose your details
Keep your personal/internet banking details and one-time passwords (OTPs) confidential at all times and do not divulge it to anyone. UOB and our partners will never request for your details
Always stay updated
Always update your contact details such as your email address and mobile number to receive timely notifications and alerts about your account and to detect fraud early
Block unsolicited message and calls
Download and install ScamShield to block spoofed calls and SMSes based on a list from the Singapore Police Force and report scam messages/calls via the in-app reporting. Do not download any mobile applications, except through the official app stores by Apple, Google or Huawei.
This is a mobile app developed by the National Crime Prevention Council. Click here for more information.
Always log out
Always log out after an online banking session
Change your password regularly
Personal information such as your telephone number and birth date do not make strong passwords. Don’t use them
Don’t record passwords
Avoid keeping sensitive information on your devices’ note-taking apps
Do not grant remote access
Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone
Always verify
Confirm the legitimacy of every offer before sharing them with your family, friends, and colleagues
Report suspicious offers to the police
Help protect others from becoming victims
Do not root or jailbreak your devices
Jailbreaking and Rooting weakens your device's built-in security features, which means malware can breach your mobile security and infect the rooted software if it’s not protected by effective mobile antivirus
Bank securely. Stay vigilant & ACT on any scam signs
Join us and the National Crime Prevention Council (NCPC) to ACT against scams
A - Add
Add the various security features
– ScamShield App;
– Install and update trusted antivirus and anti-malware software; and
– Enable multi-factor authentication. to protect yourself against scams.
Update your contact details and enable alert notifications (SMS / email) to receive timely notifications for your transactions.
C - Check
Check information with trusted sources. Do not click on links within SMS or emails. Do not respond to automated calls asking for approval on transactions or disclose your banking login details or OTP to anyone.
Use the official UOB TMRW app or website to login to UOB Personal Internet Banking.
T - Tell
Tell the bank and report to authorities immediately if you encounter any scams. If you suspect your account has been compromised, call our 24-hour Fraud Hotline at 6255 0160 to disable your digital access and block all your cards instantly with our emergency “Kill Switch” feature. Click here for more information.
Latest Scams
Phone, Text and SMS
Chinese digital subscription services Impersonation Scam
Phone, Text and SMS
Impersonation Scam
Beware of scammers impersonating as government officials, bank staff, and insurance agents requesting and contacting victims through phone calls or text messages. Victims may be asked to pay outstanding charges, or transfer funds for verification with the authorities..
Online platform
Fake Tickets E-commerce Scam
Snagged a ‘good deal’ on social media for WATERBOMB SINGAPORE 2024 tickets? Be cautious of scammers offering fake tickets with convincing screenshots or videos, claiming to have trouble transferring the tickets, only to become uncontactable after payment.
Text and SMS
Fake Fixed Deposit Promotion
Be on the lookout for scammers offering fake fixed deposit promotions and sharing fake UOB name cards to impersonate themselves as a UOB employee. We will not send you promotional messages or request for your personal information from a mobile number. If in doubt, always verify with official UOB sources such as our websites or branches..
Online platform
Fake Loans Platform Phishing Scam
Be on high alert for fake UOB websites offering loans that may trick you into giving away your banking credentials and card details. You can verify the authenticity of UOB Singapore websites by verifying if the web domain comes from “uob.com.sg” or “uobgroup.com” .
Online platform
Fake Concert Tickets E-commerce Scam
Watch out for scammers on social media who claim to resell concert tickets, but will go missing or remain uncontactable as soon as you transfer funds to them. To avoid falling prey to such scams, purchase tickets only from authorised sellers, such as https://kkday.me/WaterbombUOB.
Compare accounts
Kill Switch
(Disable digital access and block your cards)
This will disable your digital access to Personal Internet Banking, UOB TMRW app and block all your cards instantly.
3 ways to do so:
- Call our 24-hour Fraud Hotline at 6255 0160 › Press 4 to activate Kill Switch Learn how
- Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) > press 1 > press 2
- Make a report at our nearest UOB branch
Upon activating our self-service "kill switch" feature, you will receive two SMS notifications confirming the activation of the Kill Switch, which disables your digital access and blocks all your cards.
Any active digital login session will be terminated.
To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.If you wish to re-enable all your cards, please unblock them via the UOB TMRW app, or call our General Hotline at 1800 222 2121, or visit your nearest UOB branch for assistance.
Things you should know
Our security best practices and policies
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