How UOB protects you

To ensure you stay informed about your transactions, please be informed that the unsubscribe option for selected outgoing payment alerts will be disabled from end July 2024 onwards. Instead, you will either receive email or SMS notification for the relevant transaction.

Click on the button below for the list of transaction alerts that UOB is currently offering and the transaction alert default setting, which you will also have the option to subscribe to selected alerts. It is important to subscribe to transaction alerts to be alerted of any potential fraudulent activity.

As part of the latest industry move to protect you from phishing scams, from end July 2024 onwards, customers on Digital Token can no longer use SMS OTP or Digital token generated OTP to authenticate their login request to UOB Personal Internet Banking (PIB). Instead, you will need to use Digital Token to authenticate your login.

Missed the Digital Token notification?

Simply tap on “Digital token” icon on the login screen of your UOB TMRW app to retrieve the notification.

Digital scams are on the rise. Give your savings an added layer of security with the all-new UOB LockAway Account^TM and transfer in money to keep it locked away from digital scams.

Add on the UOB LockAway Account today for greater peace of mind, for money you don’t need everyday access to. Any withdrawal of funds must be done in-person at any of our UOB branches in Singapore.

Lock away any amount. No minimum, no maximum, no fall-below fees.

Insured up to S$100k by SDIC.

We will restrict your access to UOB TMRW app when mobile apps with risky permissions are detected, as this may compromise your banking and personal information. The name of the app will be highlighted on the screen. The UOB TMRW session will be terminated, and you will then be directed back to the login page.

We will restrict your access once we detect any apps/tools attempting to gain access to your UOB TMRW app. This measure is necessary to protect your online banking data.  In order for you to continue using UOB TMRW app, you will need to stop screen sharing on the other app/tool, before being redirected to the login screen.

You can instantly disable your digital access with our emergency self-service “kill switch” feature, if you suspect that your account has been compromised.

3 ways to do so:
Call our 24-hour Fraud Hotline at 6255 0160 > press 2
Call General Hotline at 1800 222 2121, press 1 (for English) or 2 (for Chinese) > press 1 > press 2
Make a report at our nearest UOB branch

Once the digital access is disabled, you will receive a SMS notification and any active login session will be logged out.

Upon activating our self-service "kill switch" feature, our UOB Customer Service Officer will contact you within 24 hours to assist with your compromised bank account/cards.

To re-activate your digital access, please call our General Hotline at 1800 222 2121 or visit your nearest UOB branch for assistance.

No more waiting on hold. You can now report a lost card, request for a replacement card or temporarily/permanently block your card. If you have temporarily blocked your card, you will be able to unblock your card later on UOB TMRW.

For lost card

Simply log in to UOB TMRW and tap on "Accounts" > Select the affected card > Tap on "Lost card" to proceed. For full step-by-step guide, please click here.

For fraudulent transactions

If you wish to block your card for fraudulent transactions, please log in to UOB TMRW and tap on "Accounts" > Select the affected card > Tap on "Fraud" to block your card > Contact UOB Fraud 6255 0160 to report on your fraudulent transactions. For full step-by-step guide, please click here.

If you wish to unblock your card, please contact UOB Customer Service Hotline at 1800 222 2121 for assistance.

From 1 Mar 2023, we will phase out SMS notifications for incoming PayNow transactions. Customers will be notified via email and push notifications on UOB TMRW.

From 13 December 2022, we will be implementing an extra layer of authentication by sending a One-Time Password (OTP) to your registered email to complete selected high-risk transactions on Personal Internet Banking and TMRW.

We are committed to ensure that you have a safe and secure banking experience without compromising on convenience.

With effect from 4 November 2023, the maximum transfer limit had been revised to S$200,000 for all customers. This applies to fund transfers to other UOB accounts, other bank accounts, eNETS and Bill Payment. The default limit for funds transfers remains at S$5,000, which you can manage your limits via UOB Personal Internet Banking or the UOB TMRW app, or set lower limits to safeguard your banking transactions. Click on below button for the step-by-step guide.

Keeps you informed of your transactions.
Avoid late payment of your UOB Credit Card bills and get instant updates of your account activities via UniAlerts.
Login to UOB Personal Internet Banking here and click on Account Services > Manage Alerts to subscribe – make sure your contact details are updated.

You may still customise your transaction notification threshold via UOB Personal Internet Banking.

For security reasons, we have mandated transaction alerts for Cashier’s Orders and Demand Drafts. The unsubscribe option of the transaction alerts will no longer be available.

This measure caps the amount that a scammer may pilfer without phishing for your transaction signing code.

This measure prevents scammers from adding new payees and performing funds transfers immediately. You will be notified via SMS when adding new payees.

Receive SMS alerts for transactions you make on your credit/debit card.

If you are alerted to an unauthorised token activation, please call our Fraud Hotline immediately.

We had removed all clickable phone numbers in our emails and SMSes to you as our additional measure to protect you from scammers. Any SMS or email claiming to be from UOB that contains a link in the phone number will likely be a scammer. Do not click.

Alerts are sent via email when signing in from a different device or browser for the first time. If you detect any unauthorised logins, please contact the Fraud Hotline immediately.

Inactive Internet Banking sessions will be detected by our system and you will automatically be logged out to ensure your account details are not compromised.

Access your Internet Banking account with a unique Username and Password that cannot be used by anyone else.