Shaping a Sustainable Future

Sustainability in Numbers

Shaping a Sustainable Future /
Sustainability in Numbers /
2019
2018
2017
Customers
Number of customers8 (millions)
5.25
5.05
4.90
Access to financial services
Number of branches – Group
476
469
467
Number of branches – Singapore
63
59
58
Number of ATMs – Group
1,653
1,669
1,668
Number of ATMs – Singapore
772
758
766
Number of contactless ATMs – Singapore
509
382
270
Number of Ability ATMs – Singapore9
20
20
20
Digital transformation
Online penetration rate for retail customers – Group (%)
64
63
54
Online penetration rate for retail customers – Singapore (%)
86
89
82
Mobile banking users as a percentage of active online banking users (retail customers) – Group (%)
62
59
54
Online penetration rate for corporate/SME clients – Group (%)
66
60
53
Number of contactless point-of-sale merchant terminals – Singapore
21,420
16,712
10,432
Customer experience and advocacy
Number of customer compliments – Group
82,967
58,426
30,720
Number of customer compliments – Singapore
59,431
36,985
22,687
Complaints relating to sale of investment and insurance products – Singapore (%)
0.22
0.20
0.37
Lending profile – Group ($ billion)
Loans to small businesses
10.4
10.0
9.7
Loans to medium businesses
50.6
46.0
41.0
Loans to large businesses
109.0
107.6
91.4
Loans to individuals
98.6
98.1
93.9
Community
Monetary contributions ($ million)
5.4
5.1
4.5
Average volunteer hours per employee
2.2
2.0
1.8
Economic value of our contributions ($ million)
Total operating income10  
10,030
9,116
8,563
Profit after tax11
4,343
4,008
3,390
Dividends to shareholders
2,180
2,052
1,254
Employee compensation and benefits
2,716
2,447
2,224
Income tax to governments
813
805
800
Suppliers12
Total purchase ($ million)
1,888
1,645
1,386
Purchase from local suppliers (%)
93.8
93.5
92.3
Impact investing
AUM of committed capital that incorporate ESG and/or social impact assessment in the investment process ($ million)13
1,043
953
662
Number of low-income individuals reached through investee companies14 (million)
16
13
10
ESG engagement by UOBAM
Proportion of companies in portfolio that were engaged on ESG topics (%)
10.4
-
-
Direct environmental impact15
Purchased grid electricity (GWh)
Singapore
63.6
64.4
63.5
Indonesia
22.4
22.616
22.9
Thailand
23.5
23.216
28.1
Malaysia
19.3
19.4
19.5
Greater China
2.9
3.0
2.9
Regional total
131.7
132.6
136.9
Energy use intensity (kWh per m2 of floor space)
Energy use intensity excluding data centres
176.3
182.6
196.7
Energy use intensity including data centres
230.5
229.0
239.6
Scope 2 greenhouse gas emissions (thousand tCO2e)
Singapore
27.0
27.3
26.9
Indonesia
17.0
17.2
17.4
Thailand
12.0
11.8
14.3
Malaysia
13.3
13.3
13.4
Greater China
2.1
2.1
2.1
Regional total
71.4
71.7
74.1
Scope 2 greenhouse gas emissions intensity (kg CO2e per m2 of floor space)
Scope 2 greenhouse gas emissions intensity excluding data centres
101.6
104.6
112.1
Scope 2 greenhouse gas emissions intensity including data centres
123.2
124.1
129.9
Scope 3 greenhouse gas emissions17 (thousand tCO2e)
Total air travel emissions
11.33
9.13
8.74
Water usage (thousand m3)
Singapore
224.4
219.218
182.6
Indonesia
112.2
89.4
90.9
Thailand
344.8
406.518
494.9
Malaysia
77.0
75.9
74.318
Greater China
11.8
12.718
13.018
Regional total
770.2
803.7
855.7
Water usage intensity (m3 of water per m2 of floor space)
Overall water usage intensity
1.1
1.2
1.3
Purchased office paper (tonnes)
FSC 100% mix office paper
159
152
147
FSC mix office paper
17
19
20
Non-FSC office paper
1,022
1,038
1,003
Total office paper purchased
1,198
1,209
1,170
Recycled waste (tonnes)
Plastics and other waste
40
38
28
Electronic equipment
17
14
10
Paper and board
453
441
419
Total waste recycled
510
493
457
Disposed waste (tonnes)
Total waste landfilled
632
628
623
Total waste-to-energy incineration
741
738
767
Waste disposal intensity19 (kg of disposed waste per m2 of floor space)
Overall waste disposal intensity
2.0
2.0
2.1
Our People
Number of employees20
Male
10,510
10,102
9,636
Female
16,362
16,051
15,501
Total
26,872
26,153
25,137
Number of employees by employment contract and gender
Permanent male employees
10,129
9,734
9,199
Permanent female employees
15,886
15,516
14,947
Contract male employees
381
368
437
Contract female employees
476
535
554
Temporary male employees
417
518
331
Temporary female employees
854
727
627
Number of  employees by employment type and gender
Full-time male employees
10,508
10,100
9,629
Full-time female employees
16,319
16,008
15,443
Part-time male employees
2
2
7
Part-time female employees
43
43
58
Female employees by country (%)
Singapore
57
58
59
Malaysia
64
66
65
Thailand
69
69
69
Indonesia
54
54
54
China
71
71
71
Hong Kong
48
48
47
Vietnam
60
58
55
Overseas branches
53
50
46
Female employees by age group
Average age of female employees
38.0
37.9
37.7
< 30 years (%)
63.4
64.1
64.1
30-50 years (%)
60.1
60.7
61.5
> 50 years (%)
60.6
59.9
58.2
Female employees by grade21 (%)
Senior management
35.1
34.5
36.4
Middle management
51.4
51.8
51.6
Executive
62.5
62.7
62.7
Administrative
71.2
71.1
70.8
Employment from local population22  (%)
Local staff representation
94.6
94.9
95.5
Number of management employees by gender23
Male supervisors or managers
2,438
2,432
2,451
Female supervisors or managers
2,718
2,743
2,851
Male heads of department
9
11
12
Female heads of department
6
9
8
Number of new employee hires by gender
Male
2,657
3,099
2,609
Female
3,489
4,121
3,586
Total
6,146
7,220
6,195
New employee hires that were female by age group (% of total new hires)
<30 years old
58.9
60.8
60.7
30 - 50 years old
54.3
52.8
54.9
>50 years old
57.8
54.9
55.8
All age groups
56.8
57.1
57.9
Employee attrition rate by age group24 (%)
<30 years old
33.8
38.4
37.8
30 - 50 years old
14.1
16.6
16.9
>50 years old
9.9
12.3
10.1
All age groups
17.8
21.0
20.9
Employee attrition rate by age group and gender (%)
<30 years old
Male
37.1
40.0
42.5
Female
31.9
37.4
35.2
30 - 50 years old
Male
14.7
18.4
18.9
Female
13.8
15.5
15.6
>50 years old
Male
12.6
15.3
10.9
Female
8.2
10.4
9.5
All age groups
Male
18.9
22.5
23.0
Female
17.2
20.0
19.6
Training spend
Total training investment ($ million)25
31.1
26.0
21.3
Total training investment per employee ($)
1,157.8
992.3
845.5
Total training investment per trainee ($)
1,111.0
916.0
931.0
Average training hours per employee
Senior management
35.5
33.4
35.5
Middle management
48.5
39.3
38.9
Executive
58.8
48.2
45.6
Administrative
44.5
50.2
43.1
Average training hours per employee by grade and gender26
Senior management
Male
34.7
32.3
34.3
Female
36.9
35.6
37.6
Middle management
Male
50.3
39.0
37.6
Female
46.8
39.5
40.3
Executive
Male
64.8
51.5
49.9
Female
55.1
46.2
43.0
Administrative
Male
43.0
47.4
37.3
Female
45.1
51.3
45.4
All grades combined
Male
55.5
46.3
43.4
Female
50.5
46.1
43.1
Parental leave
Number of employees who took maternity leave – Singapore only
148
93
171
Number of employees who took maternity leave – Group
509
-
-
Number of  employees who took paternity leave – Singapore only
147
116
138
Number of  employees who took paternity leave – Group
206
-
-
One-year retention rate of returning mothers – Singapore only27 (%)
79
80
80
One-year retention rate of returning mothers – Group (%)
85
-
-
Workplace safety
Number of recordable work-related injuries
9
10
6
Rate of recordable work-related injuries28
0.03
0.03
0.02
8
Includes customers of Group Retail, Group Wholesale Banking and UOB Asset Management only. Figures for 2017 and 2018 have been rebased to include PFS Direct Banking customers in China.
9
Ability ATMs are designed to provide visually-impaired customers with audio assistance.
10
With effect from 1 January 2018, total operating income is presented net of fee and commission expense. 2017 comparative figures have been restated to conform to this presentation.
11
Relates to the amount attributable to equity holders of the Bank.
12
Supplier figures comprise data from our seven key markets in Singapore, Indonesia, Malaysia, Thailand, China (including the Mainland and Hong Kong) and Vietnam. Comparatives have been restated as in prior years Vietnam was not included.
13
Figure comprises the Asia Impact Investment Fund (AIIF) and the ASEAN China Investment Fund (ACIF).
14
Social impact metric from business activities of the investee companies of the Asia Impact Investment Fund (AIIF).
15
All electricity consumption intensity, water usage intensity, emissions intensity and waste disposal intensity figures comprise data from our operations in Singapore, Malaysia, Thailand, Indonesia and Greater China (including the Mainland and Hong Kong)
16
Where more complete data has been made available, figures have been retrospectively adjusted.
17
Method used takes into account the impact of radiative forcing, as well as well-to-tank emissions resulting from the production and transportation of fuels.
18
Where more complete data has been made available, figures have been retrospectively adjusted.
19
Includes both landfilled and incinerated waste.
20
Includes permanent employees, part-time employees and fixed-term contract employees.
21
Senior management includes Managing Directors and Executive Directors; middle management includes Senior Vice Presidents, First Vice Presidents and Vice Presidents; executives include Assistant Vice Presidents, Managers and Senior Officers.
22
Local employees are citizens or permanent residents of the country in which they are employed.
23
The Heads of Department report directly to the CEO.
24
Attrition rates include all voluntary and involuntary attrition among permanent employees only.
25
Includes total training costs as well as any subsidies or grants given.
26
Training hours include classroom training, e-learning, webinars, on-the-job training, sponsorship, town halls and teambuilding
27
Percentage of employees who remained in the organisation at least one year after returning from maternity leave
28
Injury rates represent the number of reportable injuries per 100 full-time workers and were calculated as: (N / H) x 200,000 where, N=number of injuries, H=total hours worked by all employees in the year
Other Key Sections
Corporate Governance
Financial Highlights
Five-Year Group Performance Summary
Our Corporate Milestones
Quick Links
www.uobgroup.com
Investor Relations
Full Annual Report 2019 pdf
Past Years’ Annual Report
Copyright © 2020 United Overseas Bank Limited
Company Reg. No. 193500026Z. All Rights Reserved.

As part of our efforts to reduce our environmental footprint, we will no longer distribute our Annual Report by way of a CD-rom. We would like to invite you to join us in our sustainability efforts and refer to the electronic Annual Report.
About Us
Balancing Growth with Stability for the Long Term
Building and Deepening Long-term Relationships
Shaping a Sustainable Future
Governance
Financial Report
Shareholder Reference
Download Full PDF
Share