Travelling Overseas

Please kindly note that you can enable overseas ATM card withdrawal via Personal Internet Banking.

Kindly login to Personal Internet Banking and select the following options:

Account Services > Manage Cards > click on the icon below Action of the card you with to enable the overseas withdrawal feature > click on the enable box > select Start Date > Submit

We wish to highlight that only active cards with ATM access will be displayed.

Alternatively, you may go to any UOB ATM or visit any UOB Branch to activate the overseas ATM Cash Withdrawal option. You may also wish to contact our 24 hour hotline at +65 63868188.

The same cash withdrawal limit applies when you are using your card overseas. For example: if your current cash withdrawal limit is S$3000 per day, then this limit will apply whenever you use your card in Malaysia, Indonesia and Thailand.

There is no transaction fee for using this service. ATM withdrawals are free of charge if withdrawals are made via UOB ATMs at Malaysia, Indonesia and Thailand.

The exchange rates used to convert foreign currency transactions into Singapore dollars may vary from day-to-day and is also dependent on when the transactions are submitted for processing by the merchants.

In addition, foreign currency transactions are subject to a foreign currency administrative fee levied on the Singapore dollars amount converted. Please refer to Appendix 1: Fees and Charges Guide of the UOB Cardmembers Agreement for details of our fees and charges.

Certain overseas merchants or websites may list products and services in Singapore dollars or offer to convert your foreign currency transactions into Singapore dollars. The latter may be called dynamic currency conversion. The exchange rates used to convert these transactions into local currency are determined by the merchants and their payment processors. Customers are encouraged to check that the exchange rate offered is reasonable prior to performing the transaction.

The difference between the amount listed by merchant and the actual amount billed in your statement is due to an international transaction fee which is levied on all SGD transactions made using Visa or Mastercard and processed outside Singapore.

For all online purchases, customers are advised to check with the merchants directly on where the transactions are processed.

You can disable or enable the magnetic stripe on your Card(s) conveniently at any one of the following channels:

• Through the UOB website uob.com.sg/overseas. You will receive a One-Time Password (OTP) via SMS to complete the disabling/enabling of the magnetic stripe on the Card(s). Please ensure that your updated mobile phone number has been registered into our records.
• Call our 24-hour hotline 1800 222 2121
• Go to any UOB ATM located in Singapore. You will receive a One-Time Password (OTP) via SMS to complete the disabling/enabling of the magnetic stripe on the Card(s). Please ensure that your updated mobile phone number has been registered into our records.

You will be able to make purchases at any overseas merchants’ outlets if your Card(s) can be ‘inserted’ into the merchant terminal (i.e. not swiped). But if the overseas merchant uses a terminal where the Card(s) is required to be swiped in order to process the transactions, you will need to enable the magnetic stripe of you Card(s) before the transaction can be processed. It is advisable to enable your magnetic stripe before you use it overseas.

No, Principal and Supplementary cardholders must change the card settings for overseas card use individually.

To view more FAQs on UOB ATMs Overseas Withdrawal, click here