Merchant Sales

Upon receipt of the New Merchant Application Form, our Merchant Sales department will acknowledge your application within 2 working days. To follow up on your application status, you may email Merchant.MgtAcquiring@UOBgroup.com directly. We will also like to inform you that the average application process may take up to 4 to 6 weeks upon receipt of all completed documents.

It is mandatory for merchants to have a UOB Corporate Current Account and to apply for GIRO Crediting Directly into the account. Do note that opening a Current Account does not guarantee the approval of a merchant account.

A copy of the ACRA will be required for initial assessment of merchant facilities application. Our Sales Managers will subsequently request for more documents from you should the initial assessment be approved.

UOB Merchant Sales supports the Mastercard, Visa, JCB and CUP (China Union Pay) networks.

If settlement has already been done:

You need to fill out the Manual Refund / Manual Sales Adjustment Form in order to process the refund. Please email the form together with a copy of the transaction slip to cardopsmerchantpayment@UOBgroup.com. For refunds to be made via Cheque, please pay to "UOB Ltd" indicating the "net amount" and mail your cheque with the Refund request form to:

UOB Card Operations Processing Centre (Merchant Payment)
Robinson Road P.O. Box 1688
Singapore 903338

If settlement has not been done:

If settlement has not been done, you may void the transaction via the terminal.

For requests that are received before 1pm, it will be processed within 5 business days.

Please indicate the transaction type on the email 'Subject header', followed by your Doing Business As (DBA) name and date of request.

Please also indicate IPP or CUP within brackets if transaction is IPP or CUP.

For example:
Manual Refund – ABC Pte Ltd (DD/MM/YY)
Manual Refund (IPP) – ABC Pte Ltd (DD/MM/YY)
Manual Refund (CUP) – ABC Pte Ltd (DD/MM/YY)

Once the refund has been processed by UOB, an email notification will be sent to you, informing you of the processing date.

Please note that the successful posting of refund transactions are dependent on the credit card issuing bank’s internal SLA and may not be immediately reflected on the card member statements.

You may complete the Merchant General Information Update Form and email the form to cardopsmerchantpayment@UOBgroup.com. Upon receipt of the correctly completed form, we will require 5 working days to process your request. For merchant leased terminal arrangement, please also liaise directly with terminal vendor for terminal programming.

You may complete the Merchant General Information Update Form and email the form to cardopsmerchantpayment@UOBgroup.comtogether with a copy of ACRA dated less than 1 month. Upon receipt of the correctly completed form, we will acknowledge your submission and assign an officer to the case within 2 working days.

Please complete the Merchant General Information Update Form (Bank Account / Mailing Address) and send the original form with supporting documents to:

UOB Card Operations Processing Centre (Merchant Support)
Robinson Road P.O. Box 1688
Singapore 903338

Upon receipt of the original form, we will require 7 working days to process your request. For Change of Bank Account Details, please enclose a copy of bank’s Cheque or bank statement for verification.

UOB prohibited industries and products for all schemes

1. Companies not registered in Singapore
2. Contraband tobacco
3. Counterfeit or Intellectual Property (IP) Infringing Goods and Services
4. Defence-related business, military and police deal
5. Illegal / counterfeit pharmaceuticals
6. Illegal or Miscoded online gambling
7. Illegal supplements / nutraceuticals
8. Money lending business
9. Moneylenders that conduct gambling related activities/ finance gambling related activities
10. Narcotics and related accessories
11. New merchants (regardless of business type) requesting for temporary terminals
12. Online pharmacy
13. Pawn Shop and Services
14. Pornographic content and services
15. Pyramid schemes and Multi-Level Marketing (MLM)
16. Remittance agent or money changer
17. Unregulated law firm or accounting company
18. Weapons of all types (including but not limited to daggers, firearms and accessories), replica weapons, ammunitions and explosives)
19. Any other illegal products or services

Alipay and WeChat Pay Prohibited Products

1. All religious websites, publication or accessories
2. Aphrodisiac
3. Archaeological and cultural relics
4. Auction sites and services
5. Cash disbursement from credit funding sources (e.g. credit cards)
6. Charitable organizations
7. Counterfeit currency
8. Counterfeit or replica food products
9. Crowd funding
10. Crude oil
11. Espionage equipment and accessories
12. Fetal gender determination
13. Financial products and services
14. Fireworks and firecrackers
15. Foreign exchange services
16. Gambling devices and accessories
17. Gambling service
18. Gold investment
19. Hacking services or accessories
20. Human organs
21. Illegal or un-registered fund-raising activities
22. Illegal political audio visual products and publications
23. Illegal political program channels
24. Illegal publication of certificates or carving of stamps
25. Illegal sale of financial information (e.g. bank accounts, bank cards)
26. Insurance products and platforms
27. Lottery
28. Lucky draws
29. Malwares
30. Mutual Funds
31. Narcotics and related accessories
32. Online cemeteries and ancestor worshipping
33. Poisonous or hazardous chemicals ’
34. Protected species
35. Rebate or cashback services
36. Sale of animals, plants or products originating from areas declared with an epidemic outbreak of contagious diseases
37. Sale of animals, plants or products with contagious and hazardous diseases
38. Sales of personal information (e.g. identity card information)
39. Satellites and antennas
40. Services or products that infringe on personal privacy (e.g. online activity monitoring)
41. Single-purpose prepaid cards (including gift cards and other stored value cards)
42. State secret documents and information
43. Stock and securities
44. Surrogacy services
45. Trading in invoices issued within the Peoples’ Republic of China
46. Trading or distribution of currency (both RMB and foreign currencies)
47. Trading or sale of virtual currencies (e.g. Bitcoin, Litecoin)
48. Video chatting services

WeChat Pay Specific Prohibited Products

1. Controlled instruments
2. Crime articles
3. Examination services
4. Foreign-related matchmaking service
5. Gaming service
6. Illegal reactionary cards
7. Items and services in violation of relevant state regulations
8. Medical devices
9. Mystical Card, etc.
10. Other reactionary articles and speeches, etc.
11. Smuggled articles
12. Special provisions for specific period of time (e.g. the Olympic Games)
13. Virtual currency in foreign accounts

Alipay Specific Prohibited Products

1. Anesthetic, psychotropic or prescription medicine’; illegal unregistered medicine
2. Batons and electric batons
3. Illegally obtained proceeds or properties as result of crime
4. Lock picking tools and accessories
5. Online sale of medical services, including medical consulting, hypnotherapy, plastic surgery
6. Online sale of tobaccos and cigarettes
7. Payment by instalments service
8. Peer to peer (P2P) lending services
9. Sales of distribution of event tickets without license (e.g. Olympic Games or World Expo tickets)
10. Seeds
11. Services to facilitate plagiarism and examination fraud
12. Smuggled goods
13. Software or products related to trading of financial products and information