Make an appointment

You can make an appointment online by selecting your preferred branch, service type, date and available time slot.

Accounts, Financial Planning, Home Loans, Business/SME Solutions, Trade Finance and other branch services.

Yes, walk-in services remain available. However, waiting times may vary depending on branch traffic. Making an appointment in advance helps ensure a smoother branch experience.

Appointment availability varies by branch and service type to help us serve customers more efficiently. You may select another branch or for urgent banking needs, walk-in service is also available at any branch, subject to waiting times.

You are encouraged to arrive about five minutes before your scheduled appointment time.

We will do our best to assist, but you may need to experience a longer wait depending on branch traffic.

We are unable to accommodate changes to your appointment. Please make a new appointment booking for another available date and time.

Yes, a confirmation notification will be sent to your registered email upon successful appointment booking.

Appointment booking helps reduce waiting time and provides a smoother branch experience.

Appointment slots are released based on branch capacity and service availability, and may be updated from time to time.

You are encouraged to bring the necessary identification and supporting documents required for your selected services. The list of required documents will be provided during the appointment booking process.

Service duration may vary depending on the service request and branch traffic conditions.

You may select another branch or available time slot through the appointment booking platform.

Depending on the service selected, you may indicate up to 2 services when booking your appointment.

We will do our best to serve you at your scheduled time. However, waiting times may vary depending on branch traffic and service requirements.

Appointment booking helps you better plan your visit, reduce waiting time and enjoy a smoother branch experience.

If you are unable to complete your booking, please try again later. Otherwise, you may contact our UOB Customer Service at 1800 222 2121.

Should you miss your appointment time, you would need to make a new appointment booking for another available date and time.

Yes — personal accounts and eligible business accounts can be opened online via UOB TMRW, the UOB SME App or uob.com.sg.

Anything involving account maintenance, financial planning, loans, guarantees, large foreign-currency withdrawals or account closure needs a branch visit. Account opening, Fixed Deposits, Cashier's Orders and digital token/PayNow setup can all be done online instead.

Appointment booking is available at UOB branches across Singapore. Our branches offer an expanded range of appointment services, while UOB Pasir Ris, UOB Thomson and UOB Woodleigh Mall currently offer a more limited range.