Bank prioritises re-opening branches in shopping malls and retail area
United Overseas Bank (UOB) will re-open seven additional branches in shopping malls and retail areas on Monday, 22 June 2020 as it supports Singapore’s Phase Two of Safe Re-Opening. The branches have been selected based on higher customer footfall as retail stores and restaurants in shopping centres open doors to customers (see Appendix for details). The seven branches add to the 48 UOB branches that are open island-wide.
Mr Benny Chan, Head of Channels, Group Channels and Digitalisation, UOB, said, “While we continue to encourage our customers to use our digital services for their banking needs, we are mindful that some customers may need to visit a branch as they gradually resume daily activities. As such, we have made the decision to re-open all UOB branches in shopping malls and retail areas from Monday, 22 June 2020. In caring for our customers' well-being, we will have our Safe Distancing Ambassadors in each branch to ensure that customers are following safe distancing requirements.”
For the health and safety of UOB colleagues and customers, the Bank will also maintain its enhanced precautionary measures for all branches. Visitors will be required to wear a mask, complete the SafeEntry check-in and check-out procedures, undergo temperature screening and make health and travel declarations prior to entering a UOB branch. In addition to increasing the frequency of cleaning at all branches, automated teller machines (ATMs) and auto lobbies, the Bank has also applied a commercial grade self-disinfecting coating at high-touch areas including branch counters and meeting areas within its branches and at its ATMs.
All re-opened branches will continue to prioritise service for elderly and vulnerable customers during the first hour of banking operations.
UOB will continue to monitor customer traffic at its branches and take into account government guidelines before determining when to re-open its remaining seven branches.
