UOB Infinity FAQ

UOB Infinity is UOB’s digital banking platform for businesses. The platform offers a comprehensive suite of cash management and trade services to help you manage your cash and trade transactions more efficiently.

Yes, UOB Infinity is available 24/7. However, some transactions may be subject to processing hours

Yes, as long as you have Internet access while you are overseas, you will be able to access UOB Infinity anytime, anywhere

Yes, you can access UOB Infinity via the UOB Infinity mobile app. You can download the mobile app from the App Store (for iPhones) or Play Store (for Android phones).

UOB Infinity offers new features to help you navigate and complete your tasks faster and more efficiently. With UOB Infinity, you will be able to:

• Personalise your dashboard and access information that matters most to you quickly.
• Access any function in just one click.
• Authenticate cash transactions anytime, anywhere without a physical token.
• Track end-to-end status of cross-border payments and enjoy visibility of all fees and charges

With the UOB Infinity mobile app, you can access your business account, make payments and authorise transactions anytime, anywhere.Alternatively, you can access UOB Infinity using the browser from your mobile phone or tablet.

Register the Infinity Secure from the UOB Infinity app on your new mobile device ; OR
Use your physical token and follow the steps in here to start using Infinity Secure on your new mobile device.

Both UOB Infinity and BIBPlus will run concurrently to give users time to get used to the new user interface on UOB Infinity. All transactions, templates, past payments, drafts and payee/beneficiary master will be available on both platforms.

Sole proprietors/companies/clubs and societies that have a corporate account with UOB are eligible to apply for UOB Infinity.

For more information on UOB business accounts, please visit our website or the nearest UOB branch to your convenience.

You will only need to apply for UOB Infinity if you are not an existing BIBPlus user. You may select "Apply Now" and follow the instructions to download the appropriate form. Please submit Accounts & Services Resolution (if you have not already furnished this to UOB) with application form

It takes the Bank up to 5 working days from the receipt of your application and all required documents to process your application. Upon successful creation of your user ID, the Bank will send an email and SMS to the email address and contact number respectively as indicated on your UOB Infinity application. Please wait for your login credential to be sent via postal service.  Please ensure that the email address and contact number provided in the application form is correct.

You will receive a UOB Infinity Welcome Pack delivered to your postal contact address. The welcome pack will consist of your UOB Infinity Organisation ID and User ID. Depending on the products and services you selected in the submitted form, you may also receive a physical token separately.

Note: Physical token is required for Trade Services, Token Sharing or Global View functions.

Your Company Administrator will be able to create/add users and assign different functional and data access privileges to different users. However, the Company Administrator cannot create/add other Company Administrators and/or Authorisers.

To create/add Administrator and Authoriser access, please submit a maintenance form to the bank.

To link/add more accounts, please submit a maintenance form.

You can activate your user ID from the UOB Infinity login page by selecting “Want to activate your new account?” and following the on-screen steps. For all users except Company Administrators and Authorisers, your Company Administrator will also be able to activate your account on your behalf.

For a step-by-step guide, please click here.

Organisation ID – You cannot change your Organisation ID

User ID - You can change your User ID only during your first login to UOB Infinity. Subsequent changes are not allowed.

Password – You may change your password at any time from the “Manage Profile” menu at the top right corner of your dashboard.

UOB Infinity has a “Remember Me” function to store the Organisation and User ID from the last login. You will only need to enter your password the next time you log in. However, the “Remember Me” function can only save one Organisation and User ID.

Currently, you can only register Infinity Secure for one company on your mobile device. You will need to request for a physical token for the rest of the companies.

If you have already registered for Infinity Secure but wish to use the same token for all your companies, you will have to deregister Infinity Secure and opt for a physical token by submitting a maintenance form to the Bank.

To de-register Infinity Secure:

Log in to Infinity mobile app > More Services > Remove Infinity Secure from this account.

Alternatively, you may request for your Company Administrator (CA) to deregister Infinity Secure on your behalf.

UOB Infinity supports Infinity Secure and physical tokens concurrently. If you do not have Infinity Secure installed, you may use your existing BIBPlus login details and OTP generated from your BIBPlus token to log in.

If you already have Infinity Secure installed, you may choose to log in using Infinity Secure (via Push Notification or OTP generated in Infinity Secure “offline” mode.

UOB Infinity can display account activity data for the past 12 months.

For existing BIBPlus customers, you will be able to view/retrieve account activity data for the past 12 months in UOB Infinity.

For new UOB Infinity customers, you can only view/retrieve account activity data for the past 2 months when you access UOB Infinity for the first time.

Please visit your nearest UOB branch to request the data. Fees may apply.

You will be able to download/export the account statements of all your UOB accounts that are linked to UOB Infinity. Please note that the layout of the downloaded statement differs from the physical account statement.

To download/export account statements:

From the top menu bar, go to Accounts > Account Activities from the top menu bar

Select the account number and date range required.

Click the “Export” button at the top right corner of the screen.

There are 4 file types available:

PDF

CSV

Spreadsheet

Fixed Length

To initiate a payment instruction in UOB Infinity, from the top menu bar, select Pay and Transfer > select the payment type and follow the on-screen instructions accordingly.

For a step-by-step guide, you can access the user guide here or by clicking the question mark icon located at the top left of the screen.

Yes, you can restrict users to creating/approving payment to specific payees only by allowing them to access pre-approved payees (PAP) only. The Company Administrator can set the user’s access by selecting “PAP Only” under the user’s account setup.

The Payee List shows the 10 most recent payees from the same user with the most recent listed first . There is no filtering by debit account or transaction type.

You can find out which authoriser is next to approve the transaction from Approval Status:

• From the top menu bar, select Accounts > Approval Status
• Search for your transaction and click the action menu
• Select “Audit Trail” to view the authoriser name

To edit a transaction that has been submitted for approval, the approver has to return the transaction to the maker by selecting “Return to Maker”. After which, the maker of the payment will be able to edit the transaction.

You can approve a payment instruction from:

Dashboard – In “My Tasks” widget, the five most recent transactions requiring your approval will be listed; OR

My Tasks – From the top menu bar, select My Tasks to view the full list of requests requiring your approval

If you need a step-by-step guide, please log in to UOB Infinity, click the user icon at the top menu bar and click "Need Help?".

To set up or update your approval mandate, or change the authorisers’ authorisation groups, please submit a maintenance form.

Every monetary transaction can only be approved according to the approval mandate in the authorisation profile. In addition, you can also set up the following limit controls:

If you do not indicate a limit in the Registration Form, the Bank will set $999,999,999.99 as the default limit.

Yes, any authoriser indicated according to the company’s approval mandate can approve the payment.

If you are authorised to approve your own payment, you will have the option to approve the payment immediately by selecting “Submit Now”. Alternatively, you may approve the payment later by selecting “Add to My Tasks”. By selecting the latter, the payment will appear in My Tasks for you to approve it later

You can check the transaction status by selecting Accounts > Approval Status from the top menu bar.

Approval Status provides a consolidated view of all transaction statuses in a single location. The transactions are classified by their status for easy reference:

• All (white) - all transactions regardless of status
• Pending (orange) - transactions that have not been submitted/sent to the Bank
• Sent to Bank (blue) - transactions that have been submitted to the Bank but have not been processed
• Rejected (red) – transactions that have been rejected or bulk transactions that have been partially rejected
• Successful (green) – transactions that have been successfully processed by the Bank

In addition, the Company Administrator can also set up email or SMS alerts to notify the transaction makers and/or authorisers when a transaction has been successfully processed or rejected.

Yes, you can track your cross-border and cross-currency transactions from “Track Payments (SWIFT gpi)”. To access “Track Payments (SWIFT gpi), from the top menu bar, select Pay & Transfer > Track Payments (SWIFT gpi).

This feature allows users to do end-to-end tracking of their incoming/outgoing cross-border payments, which includes Telegraphic Transfers/MEPS/MT202 transactions. There is no cost to using Track Payments (SWIFT gpi).

SWIFT Global Payment Innovation (SWIFT gpi) is a service offered by SWIFT, aimed at transforming the customer experience in tracking cross-border payments. SWIFT is a global provider of secure financial messaging services.

Yes, you can track telegraphic transfers submitted over the counter as long as you know the originating account number of the payments.

To export transaction details:

1. From the top menu bar, select Accounts > Approval Status
2. Search for the transaction 
3. From the action menu , select “View Details” 

Select “Export” at the top right of the transaction details

Yes, there are a payment advices generated for Telegraphic Transfers. To locate the advice, from top menu bar:

1. Select Accounts > Account Activities 
2. Select the account number and date range (when the outgoing/incoming Telegraphic Transfer occurred). 
3. To download, click the icon available at the “Advice” column 

You can also view and export the inward remittance details using the same steps.

Transaction details are kept in UOB Infinity for 6 months. If you need to obtain the details of payments made more than 6 months ago, please contact the Bank at bninfinityheadsandofficers@uobgroup.com.

Please select “Trade Services” in the registration or maintenance form under “Additional Infinity Services”

1. Log in to UOB Infinity 
2. From the top menu bar, click on the drop-down menu “You are in: Cash Management”
3. Select “Trade Services (BIBPlus)” 

You will be redirected to BIBPlus for trade services. There is no need to log in again.

Why do I see Business Internet Banking Plus (BIBPlus) when I select the “Trade Services (BIBPlus)” option?

The interface upgrade of Trade functions is still a work in progress, and will be introduced at a later stage.

No. You can view trade transactions by selecting “Trade Services (BIBPlus)” > Trade Account Services > Transaction and Reports > Transaction Search.

No. You can approve trade transactions by selecting “Trade Services (BIBPlus)” > Trade Account Services > Transaction and Reports > To Do List.

No. You can set an alert/notification for a trade transaction by selecting “Trade Services (BIBPlus)” > Administration > Alert Management.

1. From the top menu bar, click on the drop-down menu “Trade Services” 
2. Select “Cash Services” 

You will be redirected to UOB Infinity Cash Management. There is no need to log in again.

How can I download Trade advices?

There are two ways to download Trade advices:

1. From Trade Bill Summary screen 

• From the top menu bar, select Account Services > Trade Bill Summary
• Search for the individual outstanding trade bill detail 
• Click on the Bank Reference No. hyperlink
• A pop-up window with the transaction consolidated summary view and all events including advices related to this trade bill will be displayed

1. From Trade transaction screen (e.g. Import Letter of Credit) 

• From the top menu bar, select Trade Service > Import Letter of Credit > Processed LC
• Search for the individual LC record 
• Click “History of LC” 

The LC consolidated summary view and all events including advices related to this letter of credit will be displayed.

Trust Receipt Financing is a type of short-term import loan to provide the buyer with financing to settle goods imported where title of goods is held by the Bank. 

It is applicable for Import bills under Letter of Credit (L/C) and Collection (D/A, D/P).

To access import bills:

1. Import Bills under L/C

• From the top menu bar, select Trade Services > Import Letter of Credit > Message to Bank
• Select either From Bill Arrival – Discrepant OR From Bill Arrival – Clean

1. For Import Bills Under D/A or D/P 

• From the top menu bar, select Trade Service > Import Collection > Message to Bank > Action Required

Note: If you do not wish to apply for Trust Receipt Financing, you can use the same steps to instruct the Bank to settle the bills by debiting their account.

To repay outstanding Trust Receipt Financing (TF): 

• From the top menu bar, select Trade Service > Financing Request > Update TF > From Past TF 
• Select the Outstanding TF to repay 
• Select one of the following payment options: 

1. Partial Payment:

You can indicate the amount to repay with the following repayment options: 

1. Principal

Indicated amount will be debited for settlement of the principal amount. In addition, the full interest amount will be deducted from the same account. 

1. Principal + Interest 

Indicated amount will be debited for settlement of interest amount. Remaining balance of the indicated amount will then be used to settle the Principal amount

2. Final/Full Payment:
   This is used to repay the full outstanding amount.

Why is there a difference between the transaction records in Trade Outstanding Amount on the Trade Services landing page and Trade Bill Summary (under Account Services)?

The transaction records in the “Trade Outstanding Amount” only reflect transactions effected after your trade access is setup.

The transaction records in “Trade Bill Summary” reflect all transaction records that you have with the Bank. This includes all trade transactions submitted over-the-counter before your trade access was set up.

Therefore, there may be differences in transaction records if you had outstanding Trade transactions that were effected before your trade access was set up.

Yes. Once the transaction is processed by the Bank, the transaction record as well as the relevant Trade advices will be made available in UOB Infinity.

The biometric feature allows you to access the mobile app quickly and securely by using your mobile device’s fingerprint/face recognition function. With this feature, you do not need to enter your password to log in to the UOB Infinity mobile app.

For a step-by-step guide to setup the fingerprint / face recognition authentication, please log in to UOB Infinity, click the user icon at the top menu bar and click “Need Help?”.

For security reasons, each user is allowed to enable the fingerprint / face recognition function on one mobile device only. If you are switching to a new mobile device, you need to re-enable your fingerprint / face recognition function on the new device. The fingerprint / face recognition function set up on the existing device will be removed automatically once it has been set up on the new mobile device.

For security reasons, your fingerprint / face recognition setup in the app will be removed when you uninstall the app or clear the app data. You will need to re-enable your fingerprint / face recognition function on your mobile device.

For security reasons, your fingerprint / face recognition function will be disabled after the 5th failed attempt. Please use your password to log in so as to re-enable your fingerprint / face recognition function.

Yes, you can approve all types of transactions using the UOB Infinity mobile app.

Yes, you can use your overseas contact number in UOB Infinity. UOB Infinity does not have restrictions and can send SMS to all countries’ mobile number

Infinity Secure is a digital security token that allows you to log in to UOB Infinity and approve cash transactions in UOB Infinity.

Note: Please click here for services that still require the physical token.

Currently Infinity Secure allows user to login to Infinity within the same location by using the digital token installed on a mobile device.

After the enhancement, the user may perform profile linkage to other locations (between Singapore and Malaysia for the start). The options available for profile linkage are:

• Infinity Secure only – a digital token which allows user to login to Infinity with multiple user access within or across locations.
• Infinity Secure with Global View – a digital token which allows user to login to Infinity with multiple user access, view consolidated accounts and perform transaction within and across different locations with a single login.

By registering and activating Infinity Secure, you may access, view, and transact for all UOB accounts within and across locations with a single login.

You may:

1. perform self-linkage of user ID; or
2. get your company administrators to perform linkage.

Yes, you may request for Infinity Secure Linkage on same mobile by following the steps listed in Question 5 or 6 below.

Please take note that you have to use single mobile device to install and link 2 user ID profiles using either Singapore or Malaysia Infinity App.

Under Infinity Secure “Manage Infinity Secure’s Linked Profiles” sub-menu, the user can input to-be linked Organisation ID and user ID and choose “Infinity Secure only” option to link users within across locations.

After successful linkage and upgrade of Infinity Secure, initiating user and linked user has to perform Infinity Secure activation. A 12-hour cooling off period is imposed before the user activation process as part of our enhanced security measures.

Activation of initiating user

1. Initiating user can activate his own profile after the 12 hours cooling off period has passed.

Activation of linked user

1. Activation on behalf of linked user. To do so, initiating user can select “Manage Infinity Secure’s Linked Profiles” sub-menu, select “Profile” and choose “Activate” option to activate the profile linkage.
2. Alternatively, the Linked user will activate his own Infinity Secure by logging to App directly after 12 hours cooling off period has passed.

Please note that all existing users will be prompted to re-activate their user profile after linkage is completed.

Under the Infinity Secure “Manage Infinity Secure’s Linked Profiles” sub-menu, user can input to-be linked Organisation ID and user ID and choose “Infinity Secure with Global View” option to link users within across locations.

After successful linkage and upgrade of Infinity Secure, initiating user and linked user have to perform Infinity Secure activation and there is imposed 12 hours cooling off period during user activation process as part of enhanced security measures. You may refer to user activation process in Question 5.

User has to perform linkage with to-be linked new user ID. Upon successful Infinity Secure upgrade, newly linked user has to activate user profile and will be prompted to accept Terms and Conditions if this is a 1^st time login.

Activation of linked user

1. Activation on behalf of linked user. To do so, initiating user can select “Manage Infinity Secure’s Linked Profiles” sub-menu, select profile and choose “Activate” option to activate the profile linkage.

Alternatively, the linked user can activate his own profile after 12 hours cooling off has passed.

Initiating user always has to request for the linkages of the users within or across locations as the 1^st step.

Initiating user can perform successful linking of user IDs when following conditions are met:

1. Requestor/Initiating User and linking User to have same Legal ID; and
2. Selected Infinity Secure Only Linkage Type (ie without global view feature).

Company administrator of linked user has to approve the linkage when following conditions are met:

1. Requestor and Linked User Legal ID are not matched; or
2. Selected linkage type is Infinity Secure with Global View.

Company administrator can only perform tasks on Infinity browser.

Under the Admin menu, there are 2 new sub-menus:

1. “Manage User profile linkage” allows company administrator to authorise or reject Profile Linkage/De-link Request;
2. “Profile Linkage enquiry” allows company administrator to view Profile Linkage Request Details and generate Global view linkages reports. User can request profile linkages up till past 12 months, and display 3 months search results at any 1 time. User may also generate profile linkages details in CSV or PDF format. 

1. If user (ie authoriser) had selected only “Infinity Secure Linkage only” and linked within same location, Push notification will be sent to the soft token registered device where authoriser can login and authorise transaction.
2. If user (ie authoriser) had selected only “Infinity Secure Linkage only” and linked across different location, authoriser will be redirected to login to Mobile Browser to authorise the transaction. It is still 2 user profiles in different locations using 1 mobile device/Infinity Secure, hence the authoriser is always redirected to Mobile Browser.
3. If user (ie authoriser) had selected only “Infinity Secure with Global View Linkage” and across different location, authoriser can act on push notification and authorize the transaction seamlessly.

User can select “Remove Infinity Secure From This Account” sub-menu from Infinity mobile, and choose the profile to be de-linked.

If selected user is linked user within group, only the linked user will be delinked.

If selected user is primary user, then all the linked users will be delinked.

If the selected user is last user on Infinity App (eg. Singapore’s user ID on Singapore Infinity App), the linked users of other locations (i.e., Malaysia user ID on Singapore Infinity App) will also be delinked.

You must use the physical token to access UOB accounts beyond Singapore and Malaysia via the UOB Infinity web browser.

Alternatively, you can easily access Singapore and Malaysia UOB accounts only on Infinity mobile after upgrading to Infinity Secure with Global view functionality.

You can continue to access existing UOB accounts beyond Singapore and Malaysia via Infinity browser using physical token.

Currently, you can only access Singapore and Malaysia UOB accounts on Infinity Secure.

This feature is available on Singapore and Malaysia Mobile Apps and will be rolled out to more locations progressively.

You may perform the following steps:

1. Link Singapore user ID to Malaysian user ID, you will receive the following SMS:
   
   Dear  <User ID> (<Organisation ID> <Location ID>), you have successfully linked your profile to another Infinity Secure. Activate it after <X> to start using it. Call UOB Corporate Contact Centre if you did not make this request.
2. Next, you may activate your Singapore user ID.

1. A confirmation screen is immediately displayed when the linkage is successful and with instructions on next steps.
2. Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage. All user sharing Infinity secure will receive the SMS Message.

Linked user in Infinity Secure Profile Linkage request.

"Dear <User ID> (<Organisation ID> <Location ID>), you have successfully linked your profile to another Infinity Secure. Activate it after <X Hrs> to start using it. Call UOB Corporate Contact Centre  if you did not make this request.”

User Initiated Profile Linkage request and all other users sharing Infinity Secure

"Dear <User ID> (<Organisation ID><Location ID>), your Infinity Secure has been successfully linked with a new profile. Call UOB Corporate Contact Centre  if you did not make this request."

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage. Both Initiating user and linked user of the Infinity secure linkage request will receive the SMS Message.

User initiated Infinity Secure Profile Linkage request. (Approved)

"Dear <User ID> (<Organisation ID> <Location ID>), your request to link your Infinity Secure token to another profile has been approved. If the request is unauthorised, please call UOB Corporate Contact Centre."

Linked user in Infinity Secure Profile Linkage request. (Approved)

"Dear <User ID> (<Organisation ID> <Location ID>), the request to link your profile to another Infinity Secure token has been approved.  If the request is unauthorised, please call UOB Corporate Contact Centre."

User initiated Infinity Secure Profile Linkage request. (Rejected)

"Dear <User ID> (<Organisation ID> <Location ID>), your request to link your Infinity Secure token to another profile has been rejected. If the request is unauthorised, please call UOB Corporate Contact Centre."

Please contact the respective location UOB Corporate Contact Centre if you require further assistance.

Linked user in Infinity Secure Profile Linkage request. (Rejected)

"Dear <User ID> (<Organisation ID> <Location ID>), the request to link your profile to another Infinity Secure token has been rejected. If the request is unauthorised, please call UOB Corporate Contact Centre."

If Infinity Secure Linkage request is rejected, please contact Company Administrator for more information.

1. A confirmation screen is immediately displayed when the linkage is successful and with instructions on next steps.
2. Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage activation. Both Initiating and linked user of the Infinity Secure Linkage request will receive the SMS Message.

Linked user in Infinity Secure Profile Linkage is being Activated.

"Dear <Participant User ID> (<Organisation ID> <Location ID>), UOB Infinity Secure has been successfully activated by <Initiating User ID> (<Organisation ID> <Location ID>), >. Call UOB Corporate Contact Center if you did not make this request."

User Initiated Profile Linkage Activation (Self-Activation)

"Dear <User ID> (<Organisation ID> <Location ID>), you have successfully activated UOB Infinity Secure. Call UOB Corporate Contact Center if you did not make this request."

User Initiated Profile Linkage Activation (For Another User)

"Dear <Initiator User ID> (<Organisation ID> <Location ID>), you have successfully activated UOB Infinity Secure on behalf of  <Participant User ID> (<Organisation ID> <Location ID>), >. Call UOB Corporate Contact Center if you did not make this request."

Please contact the respective location UOB Corporate Contact Centre if you require further assistance.

1. A confirmation screen is immediately displayed when the Delink is successful.
2. Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage. All user sharing Infinity secure will receive the SMS Message.

User Whose Infinity Secure Deregistered

"Dear <User ID> (<Organisation ID> <Location ID>), you have successfully deregistered your UOB Infinity Secure. Call UOB Corporate Contact Centre if you did not make this request."

User Whose Profile was Delinked / Deregistered from Infinity Secure By Another User

"Dear <User ID> (<Organisation ID> <Location ID>), your profile have been successfully deregistered from UOB Infinity Secure. Call Corporate Contact Centre if you did not make this request."

Users Who are part of Infinity Secure From where one of the user was delinked / Deregistered

"Dear <User ID> (<Organisation ID> <Location ID>), your profile have been successfully deregistered from Your UOB Infinity Secure. Call Corporate Contact Centre if you did not make this request."

Please contact the respective location UOB Corporate Contact Centre if you require further assistance.

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage. All user sharing Infinity secure will receive the SMS Message.

User Whose Infinity Secure Deregistered

"Dear {0}, you have been successfully deregistered from your UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

All other impacted users (approved & not activated, activated)

"Dear {0}, your profile has been successfully deregistered from UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

Users Who are part of Infinity Secure From where one of the user was delinked / Deregistered

"Dear {0}, a profile has been successfully deregistered from your UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

Please contact the respective location UOB Corporate Contact Centre if you require further assistance.

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage.

All Users who are part of Pending Profile Linkage Request

"Dear <User ID> (<Organisation ID> <Location ID>) , your profile linkage request has been rejected due to deregistration of your requestor from UOB Infinity Secure. Call Corporate Contact Centre if you did not make this request."

Please contact the respective location UOB Corporate Contact Centre if you require further assistance.

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage.

All Users who are part of Pending Profile Linkage Request

"Dear {0}, your profile linkage request has been rejected due to deregistration of your requestor from UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

Please contact the respective location UOB Corporate Contact Centre if you require further assistance.

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage.

All Users who are part of Approved Profile Linkage Request

"Dear {0}, We have detected that your profile has been delinked from UOB Infinity Secure, due to deregistration from your requestor. Call Corporate Contact Centre if you did not make this request."

After downloading the Infinity Secure App, user can select “More Services” under Infinity Secure section and start to register or Activate Infinity Secure on the mobile device.

An existing Infinity Secure user will be prompted of existing linkages and will continue with online steps if he wishes to transfer existing linkage to new device.

User transfer linkages can occur from IOS to Android and vice-versa or Singapore Infinity App to Malaysia Infinity App and vice-versa.

New Dual control on Company Administrator would take effect if no Company Administrator or Bank user acted on the pending profile linkage request.

For dual to single control, the 2^nd Company Administrator still needs to approve for pending linkage request.

Your latest Legal ID details will be reflected under your user profile.

User will not be able to link or activate a suspended user profile. Deleted user will not be displayed for linking.

Company Administrator will not be able to approve the linkage request if the user profile was suspended or deleted at point of approval.

Company admin has to perform 2 steps as below:

Step 1: Company admin needs to delink the Infinity Secure from the user from “Admin -> Manage User Profile Linkage -> User List -> View Details” before deleting the user.

Confirmation SMS message: Look for below SMS message from the bank confirming the delinking of Infinity Secure. All user sharing Infinity secure will receive the SMS Message.

User Whose Infinity Secure Deregistered

"Dear {0}, you have been successfully deregistered from your UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

All other impacted users (approved & not activated, activated)

"Dear {0}, your profile has been successfully deregistered from UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

Users Who are part of Infinity Secure From where one of the user was delinked / Deregistered

"Dear {0}, a profile has been successfully deregistered from your UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

Step 2: Subsequently, Company administrator can delete the user (i.e., maker).

You will still require your physical token to authorise trade transactions. However, you have the flexibility to use Infinity Secure to authorise your cash payments within and across locations, after completing linking process.

For optimal user experience, you are recommended to access UOB Infinity using the following system / browser combinations:

For the UOB Infinity mobile app, the following OS are recommended:

• iOS - version 12 and above. Please note that the UOB Infinity mobile app does not support iPhone 6 and below
• Android OS - version 10 and above.

Click here to view the list of devices tested with UOB Infinity.

UOB Infinity has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions by employing:

Multiple levels of firewalls

2048-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available

A two-factor authentication that uses User ID and password (or biometric login for UOB Infinity mobile app) along with a secure token

UOB has also partnered with IBM® to provide our customers with a free download of IBM® Security Trusteer Rapport™ – an online fraud and identity theft protection software to protect you against malware when using UOB Infinity. There will be a popup on UOB Infinity’s login page and you can download the software by clicking “Download Now” button inside the popup. 

To further protect your company's account and transaction information while banking via UOB Infinity, we recommend doing the following:

Change your password regularly as an added security measure

Clear the browser's cache after each session in UOB Infinity so that details of your transactions are removed

Always log out properly after you have completed your online banking activities

For more details, you may wish to view our best privacy and security practices.

You can download our user guides by logging in to UOB Infinity, click the user icon at the top menu bar and click “Need Help?”.

Should you require any assistance, please email us at bninfinityheadsandofficers@uobgroup.com.